The Cellular Operators Association of India (COAI) was constituted in 1995 as a registered, non-governmental society dedicated to the advancement of communication, particularly modern communication through Cellular Mobile Telephone Services.
With a vision to establish and sustain a world-class cellular infrastructure and facilitate affordable mobile communication services in India.
Keeping the mandate given to it, COAI is the official voice for the Indian Cellular industry and on its behalf it interacts with:
the policy maker, the licensor, the regulator, the spectrum management agency, the industry (telecom /non-telecom) associations
Objectives of the COAI
To improve standards and competitiveness in the Cellular Industry and attain the status of world class infrastructure. To facilitate affordable mobile telephony services for Indians.
To study the best practices & research of the industry as well as to analyse the Cellular Experience worldwide.
To assist relevant authorities by providing them information about the industry to help them formulate suitable policies for the industry's growth.
To improve standards and quality of services in consultation with GSM India - the Indian chapter of the GSM Association.
To maintain and upgrade services in terms of speech transmission, access, coverage, security etc, to enable expansion of cellular services.
To help address problems of cellular operators relating to operational, regulatory, financial, or licensing through interaction with the Ministry of Communications & IT, Ministry of Finance, Ministry of Commerce, Department of telecommunications, Telecom Regulatory Authority of India, Financial Institutions etc.
To undertake continuous efforts for customer satisfaction.
To dispense information and spread awareness among operators and consumers on issues relating to quality and other value added services provided by the operators to their subscribers.
To help achieve the national objectives of increased tele-density and improved Rural Access.
